Frequently Asked Questions

For maximum durability, we recommend SPC (Stone Plastic Composite) luxury vinyl flooring or engineered hardwood with a thick wear layer. SPC flooring is 100% waterproof, highly scratch-resistant, and maintains dimensional stability in varying temperatures. For natural wood aesthetics with durability, hickory and oak species rank highest on the Janka hardness scale. Your specific needs (water resistance, refinishing capability, etc.) should guide your final selection.

Solid hardwood is generally not recommended for basements due to moisture concerns. However, engineered hardwood can be installed in below-grade spaces when proper moisture mitigation is in place. We recommend moisture testing (3 lbs or less per MVER), installing appropriate moisture barriers, and choosing engineered products with quality plywood cores. SPC luxury vinyl is an excellent alternative for basements as it's completely waterproof.

Solid hardwood is milled from a single piece of wood (typically 3/4" thick) and can be refinished multiple times over its lifetime. Engineered hardwood features a real wood veneer over a stable plywood or HDF core, making it more dimensionally stable and suitable for installation over concrete or with radiant heat systems. Both offer authentic wood beauty, but engineered provides more installation flexibility and better moisture resistance.

Traditional laminate flooring is water-resistant but not waterproof. However, newer waterproof laminate products feature sealed cores and edges that prevent water damage. For wet areas like bathrooms and kitchens, we recommend SPC or WPC luxury vinyl flooring, which offers true waterproof protection. If you prefer laminate, look for products specifically labeled "waterproof" with wax-sealed edges.

While we primarily serve contractors, dealers, and industry professionals, we also welcome homeowners and retail customers. Wholesale pricing tiers are available for businesses with valid tax ID/resale certificates and consistent purchase volumes. We offer competitive pricing for all customers, with additional discounts for volume purchases regardless of business status.

Minimum order requirements vary by product category. For flooring, we typically sell by the carton (no minimum number of cartons for most products). Kitchen cabinets can be ordered as single units for homeowner projects or by the set for contractors. Counter tops are sold by the slab or linear foot depending on the product. Contact us for specific minimums on items you're interested in.

We welcome qualified businesses to join our dealer network. Requirements include a valid business license, commercial location (showroom or office), and commitment to minimum annual purchases. Dealers receive enhanced wholesale pricing, marketing support, and priority access to new products. Visit our Become a Dealer page or contact our sales team to apply.

All products carry manufacturer warranties ranging from 15 years to lifetime coverage depending on the product line. Residential warranties typically extend longer than commercial warranties. Warranty coverage includes structural integrity, wear layer performance, and manufacturing defects. We maintain complete warranty documentation for all products and assist with any warranty claims.

Common warranty exclusions include: improper installation, insufficient subfloor preparation, water damage from flooding or appliance leaks (except on waterproof products), damage from improper maintenance or cleaning products, and normal wear in high-traffic areas. Following manufacturer installation guidelines and maintenance recommendations ensures warranty protection.

Contact our customer service team with your original invoice, photos of the issue, and a description of the problem. We'll evaluate the claim and coordinate with the manufacturer if needed. Keep your purchase documentation and any leftover product samples for potential warranty matching. Most legitimate claims are resolved within 2-4 weeks.